Professional web development, custom software solutions, IT infrastructure & cloud, cybersecurity, IT support, networking, and business technology solutions.
Last updated: September 2026
At Elix Technologies, privacy, security, and the protection of personal information are at the core of our activities.
This policy explains how we collect, use, disclose, retain, and protect personal information in connection with our services, our website, and our digital solutions.
Elix Technologies is an information technology company based in Edmonton, Alberta, Canada.
We offer, among other things:
Some of our platforms may have their own privacy policy.
This policy applies to personal information collected when you:
We process personal information in accordance with applicable laws, including:
Personal information is any information about an identifiable individual.
We may process:
To:
We only collect information that is reasonably necessary.
Where required, we obtain appropriate consent (form, checkbox, contract, affirmative action, etc.).
You may withdraw your consent where the law allows, which may limit our ability to provide certain services.
We collect the information you provide to us through:
Our site may use cookies to:
Some cookies are essential. A consent mechanism may be presented where required by law. You can control cookies through your browser settings.
We may send you communications about our services, products, or activities, where permitted.
Where required, we obtain prior consent. You may unsubscribe at any time using the link provided in each message.
Operational communications (support, billing, security, contract) are not considered promotional.
We use third-party providers to process online payments.
Bank card data is transmitted directly to the payment provider and is not retained by Elix Technologies.
We use third-party providers for:
We select our providers based on the nature of the service and security requirements.
Some providers may process or store information outside of Alberta or Canada.
In such cases, the information may be subject to the laws of the relevant jurisdiction. We take reasonable steps to oversee these providers and protect the information.
We do not sell personal information.
We may disclose it, when necessary, to:
When we provide a platform to a client, the client determines:
We process information according to the client's instructions and the terms of the contract.
Requests concerning this data should be directed to the relevant client.
Some platforms (e.g., NELVIA) process information concerning students, parents, teachers, or staff.
The client institution remains responsible for the data it collects and uses. Enhanced security measures may apply, particularly for minors.
Our solutions for clinics may manage patient records, appointments, prescriptions, payments, etc.
Health information is subject to specific legal requirements. Responsibilities are determined by the contract and applicable legislation.
Our management and point-of-sale solutions process data relating to customers, products, transactions, inventory, suppliers, users, invoices, and reports.
Our technicians may, on an exceptional basis, access client systems during support, maintenance, or cybersecurity interventions.
Access is limited to what is necessary, and our teams are bound by confidentiality obligations.
We apply appropriate technical, administrative, and organizational measures, including:
No system can guarantee absolute security.
Users are responsible for keeping their credentials confidential and must:
Information is retained for as long as necessary to:
Once no longer needed, information is deleted, securely destroyed, or anonymized, subject to retention obligations.
Some information may temporarily remain in backups after being deleted from active systems.
These copies are protected and retained according to our backup cycles.
We take reasonable steps to maintain the accuracy of the information used.
We invite you to inform us of any significant change or error.
Depending on applicable law, you may request:
We may request information to confirm your identity before responding.
Deletion may not be possible when retention is necessary to:
Our corporate website is not intended for children.
Some educational platforms may process information concerning minors on behalf of educational institutions, in accordance with applicable requirements.
In the event of an incident, we may:
Our site may contain links to third-party sites.
We are not responsible for their privacy practices. We recommend reviewing their policies.
In the context of a merger, acquisition, or other transaction, certain information may be disclosed, to the extent permitted by law and with appropriate confidentiality measures.
We have designated a person responsible for overseeing our personal information protection practices.
This person receives questions, access and correction requests, concerns, and complaints.
If you believe we have not handled your information in accordance with this policy, you may contact our Privacy Officer.
We will review your request and take appropriate action.
You may also file a complaint with the relevant privacy authority.
We may update this policy to reflect:
The date of the last update will be indicated at the top of the page.
For any questions, access or correction requests, or concerns:
Elix Technologies
Edmonton, Alberta, Canada
Privacy Officer
Email: info@elixtechnologies.com
Phone: +1 (877) 418-3732
We consider data protection to be essential to any digital solution.
Our approach is built on security, transparency, accuracy, and compliance with applicable standards, from the design to the operation of our solutions.
Professional web development, custom software solutions, IT infrastructure & cloud, cybersecurity, IT support, networking, and business technology solutions.